Floor is a digital care worker who can take over the actions, thinking and communication of care providers. Floor does this by using Robotic Process Automation (RPA) and Artificial Intelligence (AI). Floor interacts with almost all applications. Floor's activities are repetitive and standardized in nature, but can be individually personalized and scaled up per organization. This includes: registration of new patients, quality registration, preparation of outpatient consultations, importing radiology images, home anamnesis, and many other administrative tasks. The time and costs of the implementation are low, which means that Floor can start within a few weeks!
The advantages of a digital care assistant are:
• More time for the patient/client: The workload of caregivers is reduced because administrative tasks are taken over by Floor. Floor is available 24/7.
• Direct cost reduction: Floor will be working in your area within two weeks.
• Extremely accurate: Floor eliminates the risk of inconsistency, delays and human error. This improves the quality and speed of repetitive processes.
• Seamless integration: Floor connects seamlessly to the current application landscape of your healthcare institution, so that no adjustments or integration of existing applications is required.
There are several software solutions available for service desk support, which help organizations manage and handle service requests and provide support to internal or external users. Some popular service desk support software categories include:
IT Service Management (ITSM) software: This software is aimed at managing IT service processes and support. It includes functions such as incident management, problem management, change management, configuration management and service level management. Examples of ITSM software include ServiceNow, Jira Service Management, BMC Remedy, and Freshservice.
Customer relationship management (CRM) software: While CRM software is primarily focused on customer relationship management, some CRM platforms can also serve as service desk software for handling service requests. They provide functionality for ticket management, customer communication, case management, and reporting. Examples include Salesforce Service Cloud, Microsoft Dynamics 365 Customer Service, and Zoho Desk.
Help Desk Software: This software is specifically designed to manage service requests and provide support. It includes features such as ticket management, knowledge base, self-service portals, workflow automation, and reporting. Examples of help desk software include Zendesk, Freshdesk, Deskpro, and Kayako.
Service Management Software: This software is broader in scope and can support IT services as well as other business services. It offers service management, ticket management, workflows, reporting and dashboards features. Examples are SolarWinds Service Desk, Samanage and Axios Systems.
When choosing the right service desk support software, it is important to take into account the specific needs of the organization, the number of users, the desired functionalities and integration options with existing systems. It is also advisable to conduct a thorough evaluation, attend demos, and compare the features and pricing models of different software solutions before making a decision.