Lime Yellow helps healthcare organizations organize and purchase their ICT. And we do that refreshingly differently. With business sense. And with pure intentions. Because it is time for ICT to work for healthcare.
We aim for partnerships and ICT solutions that benefit everyone. That's what drives us. Because too often healthcare providers are still trapped in long-term lock-in contracts with ICT suppliers that do not even offer the best solution. That is no longer of this time. As a healthcare organization you want to be agile. in control. We'll arrange that. We make you commercially resilient and guide you through the increasingly complex ICT landscape.
We take care of:
In this way we enable healthcare organizations to get the best return from their ICT investments. Our mission? Empowering healthcare organizations with the best ICT.
Floor is a digital care worker who can take over the actions, thinking and communication of care providers. Floor does this by using Robotic Process Automation (RPA) and Artificial Intelligence (AI). Floor interacts with almost all applications. Floor's activities are repetitive and standardized in nature, but can be individually personalized and scaled up per organization. This includes: registration of new patients, quality registration, preparation of outpatient consultations, importing radiology images, home anamnesis, and many other administrative tasks. The time and costs of the implementation are low, which means that Floor can start within a few weeks!
The advantages of a digital care assistant are:
• More time for the patient/client: The workload of caregivers is reduced because administrative tasks are taken over by Floor. Floor is available 24/7.
• Direct cost reduction: Floor will be working in your area within two weeks.
• Extremely accurate: Floor eliminates the risk of inconsistency, delays and human error. This improves the quality and speed of repetitive processes.
• Seamless integration: Floor connects seamlessly to the current application landscape of your healthcare institution, so that no adjustments or integration of existing applications is required.
In the healthcare sector, there are various certifications and accreditations that may apply. These certifications aim to ensure quality, safety and compliance with standards. Here are some common certifications in healthcare: ISO 9001: This is an international standard for quality management. It focuses on improving customer satisfaction, meeting legal and regulatory requirements and striving for continuous improvement in the quality of care. Joint Commission International (JCI) Accreditation: JCI is a global organization that provides accreditation programs for healthcare institutions. It assesses the quality and safety of healthcare processes and services based on internationally recognized standards. NIAZ-Qmentum: The Netherlands Institute for Accreditation in Healthcare (NIAZ) offers the NIAZ-Qmentum program, which aims to promote quality improvement and ensure patient safety in Dutch healthcare institutions. Health Insurance Portability and Accountability Act (HIPAA): HIPAA is a United States law that establishes standards and regulations for protecting the privacy and security of health information. Healthcare providers and healthcare facilities must comply with HIPAA requirements to ensure the confidentiality of medical information. International Organization for Standardization (ISO) 27001: This international standard focuses on information security and management systems. It emphasizes protecting health information from unauthorized access, loss or theft. Certification Commission for Healthcare Information Technology (CCHIT): CCHIT is a certification organization for electronic health records (EMR) and other health information technologies. It offers certifications to ensure the functionality, interoperability and security of these systems. National Committee for Quality Assurance (NCQA): NCQA provides certifications and accreditations for healthcare institutions and healthcare providers in the United States. It focuses on measuring and improving the quality of care and patient experiences. It is important to note that the specific certifications and accreditations may vary depending on the country, region and type of healthcare facility. Healthcare organizations can choose to pursue multiple certifications to ensure quality and compliance with standards and inspire trust among patients, healthcare providers and other stakeholders.
There are various software solutions available that support purchasing guidance in healthcare. This software helps streamline the procurement process, manage supplier relationships, improve efficiency and provide analytical insights. Some commonly used software categories for purchasing guidance in healthcare are:
Purchasing and ERP systems: These systems offer extensive functionalities for managing purchasing processes, inventory management, contract management and financial administration. They help automate procurement workflows, manage supplier data, and generate reports and analytics. Examples of such systems are SAP Ariba, Coupa, Oracle Procurement Cloud and Epicor ERP.
E-procurement software: This type of software allows healthcare institutions to manage the entire procurement process electronically, from order placement to payment. It includes features such as catalog management, online ordering, approval workflows, and integration with suppliers. Examples are Basware, Proactis, Zycus and Determine.
Supplier management systems: These systems help centrally manage supplier data, track performance, manage contracts, and monitor compliance. They also provide risk assessment, audit and supplier collaboration functionality. Examples are Supplier Relationship Management (SRM) solutions such as SAP Supplier Relationship Management and Ivalua.
Contract Management Systems: This software is focused on managing and monitoring contracts throughout their lifecycle, including contract negotiations, approvals, version control, and compliance. It helps healthcare organizations manage contract terms, monitor expiration dates, and identify risks. Examples are Icertis Contract Management, Conga Contracts and Determine Contract Lifecycle Management.
Business intelligence and analytics: These software solutions provide powerful reporting and analytic capabilities to gain insight into procurement data, such as spend patterns, supplier performance, and procurement risks. They help make data-driven decisions and identify opportunities for improvement. Examples are Tableau, Power BI and QlikView.
It is important to note that the choice of healthcare purchasing guidance software depends on the specific needs and requirements of the healthcare facility. It is advisable to carry out a thorough evaluation and consult with suppliers to choose the most suitable solution.
Healthcare project management refers to the application of project management principles, methods and techniques to effectively plan, coordinate, execute and manage healthcare projects. A healthcare project can range from implementing a new electronic medical record (EMR) to building a new healthcare facility or improving the patient experience.
Important aspects of project management in healthcare include:
Project Planning: Define project objectives, identify resources needed, prepare a detailed project plan, and establish milestones and deliverables. The scope of the project, the planning, the budget and the required personnel are determined.
Project organisation: Assembling the project team and assigning responsibilities and tasks to the team members. This includes defining roles and responsibilities, creating a clear communication structure, and promoting collaboration and teamwork.
Risk management: Identifying, analyzing and controlling risks that could affect the project. This includes developing a risk register, implementing risk management plans and taking action to reduce or eliminate potential risks.
Progress monitoring: Monitoring the progress of the project against the schedule, identifying any deviations and taking corrective action if necessary. This includes establishing and tracking performance indicators, reporting progress to stakeholders and ensuring transparency and communication on project status.
Stakeholder management: Identifying stakeholders in the project and building good relationships with them. This includes identifying their needs and expectations, involving stakeholders in decision making, managing their expectations and communicating project results.
Quality Assurance: Ensuring the quality of the project results by drawing up and implementing quality plans, conducting quality checks and complying with relevant standards and guidelines.
Effective project management in healthcare contributes to the successful completion of projects within the set time, budget and quality standards. It also helps to minimize risk, ensure stakeholder involvement and achieve optimal results. Through project management, healthcare institutions can manage complex projects in an organized and structured way, enabling them to achieve their objectives and make improvements in healthcare.
There are several software solutions available for service desk support, which help organizations manage and handle service requests and provide support to internal or external users. Some popular service desk support software categories include:
IT Service Management (ITSM) software: This software is aimed at managing IT service processes and support. It includes functions such as incident management, problem management, change management, configuration management and service level management. Examples of ITSM software include ServiceNow, Jira Service Management, BMC Remedy, and Freshservice.
Customer relationship management (CRM) software: While CRM software is primarily focused on customer relationship management, some CRM platforms can also serve as service desk software for handling service requests. They provide functionality for ticket management, customer communication, case management, and reporting. Examples include Salesforce Service Cloud, Microsoft Dynamics 365 Customer Service, and Zoho Desk.
Help Desk Software: This software is specifically designed to manage service requests and provide support. It includes features such as ticket management, knowledge base, self-service portals, workflow automation, and reporting. Examples of help desk software include Zendesk, Freshdesk, Deskpro, and Kayako.
Service Management Software: This software is broader in scope and can support IT services as well as other business services. It offers service management, ticket management, workflows, reporting and dashboards features. Examples are SolarWinds Service Desk, Samanage and Axios Systems.
When choosing the right service desk support software, it is important to take into account the specific needs of the organization, the number of users, the desired functionalities and integration options with existing systems. It is also advisable to conduct a thorough evaluation, attend demos, and compare the features and pricing models of different software solutions before making a decision.
There are several software solutions available for monitoring healthcare processes that help organizations collect, analyze and visualize data related to the performance of healthcare processes. Some commonly used software categories for monitoring healthcare processes are:
Business Process Management (BPM) software: BPM software provides functionality for modeling, automating and managing business processes, including care processes. It enables healthcare organizations to map healthcare processes, define KPIs, measure and analyze performance, and identify improvement initiatives. Examples of BPM software are Bizagi, Appian and Pega.
Workflow Management software: Workflow management software helps define, execute and track workflows and tasks within healthcare processes. It offers functionalities such as task management, prioritization, notifications and reporting. Examples include Trello, Asana, and Monday.com.
Business Intelligence (BI) software: BI software provides powerful analytical capabilities to collect, analyze, and visualize data from various sources. It can be used to measure the performance of care processes, identify trends, generate dashboards and reports, and gain insight into the effectiveness and efficiency of the care processes. Examples are Tableau, Power BI and QlikView.
Performance Management software: Performance Management software is specifically aimed at measuring, managing and improving performance within healthcare processes. It offers features such as goal setting, KPI tracking, performance reviews, feedback mechanisms, and reporting. Examples are ClearPoint Strategy, Kazoo and PerformYard.
Electronic Health Record (EHR) systems: EHR systems, also known as electronic health records (EHR), often include functionality for capturing and analyzing data about healthcare processes. They can generate reports, display trends and provide insight into the workflow and efficiency of care delivery. Examples are Epic, Cerner, and Allscripts.
When selecting software for monitoring healthcare processes, it is important to take into account the specific needs of the organization, the availability of relevant data sources and the desired functionalities. It can be helpful to conduct a thorough evaluation, attend demos, and compare the capabilities and integration options of different software solutions before making a choice.